Returns


We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights. We will try to attend to all returns as soon as practically possible. Please note that product returns are not able to be accepted in person at our office address.


Unwanted products


Our policy is to ensure that you are satisfied every time you place an order on www.kahuna.co.uk. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us using our returns service within 30 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P). We will make the refund directly to the credit card/debit cardaccount used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. You will only have to pay for the return postage of the products. Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty. This does not affect your statutory rights.


Faulty products


We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us using our returns service within 30 days of receipt. In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 30 days after your initial purchase please email us at info@kahuna.co.uk for more information. This does not affect your Statutory Rights.


Returning Unwanted or Faulty products


Please post returns to Kahuna Returns Department, Peers Hardy UK Ltd, Starley Way, Birmingham International Park, Bickenhill Lane, Solihull, B377GN. Please obtain proof of posting as you will be responsible for the returned products until they reach us. Unwanted products - European Distance Selling Regulations (DSRs). By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order. If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order by email or by telephone (on 0044 121 524 1436). We will then arrange for you to be refunded accordingly.
 Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows: Where you are returning an item that was part of a larger order, we will refund any specific standard delivery charges that you incurred for that item Where you are returning your entire order, we will refund the standard delivery charge incurred We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our 30-day Money-back Policy above.

Peers Hardy UK Ltd. Responsibilities


Peers Hardy UK Ltd. has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on www.kahuna.co.uk or contact us for exact sizes. Peers Hardy UK Ltd. will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services. Because of the nature of the Internet Peers Hardy UK Ltd. provides and maintains www.kahuna.co.uk on an "as is", "as available" basis and makes no promise that use of www.kahuna.co.uk will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. Links are provided for your convenience only and we are not responsible for the content of those sites. Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law. You will be responsible for any breach of these terms by you and if you use www.kahuna.co.uk in breach of these terms you will be liable to and will reimburse Peers Hardy UK Ltd. for any loss or damage caused as a result. These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Peers Hardy UK Ltd.'s liability for death or personal injury resulting from its negligence nor any fraudulent representation. Peers Hardy UK Ltd. will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God. Please read the instructions, manuals and other user documentation that comes with your products carefully. Peers Hardy UK Ltd. will not advise on their use or operation or the manufacturer's guidelines. You are urged to use all products safely and in accordance with the manufacturer's guidelines. These terms do not affect your statutory rights as a consumer which are available to you. Subject as aforesaid, to the maximum extent permitted by law, Peers Hardy UK Ltd. excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Peers Hardy UK Ltd. and Peers Hardy UK Ltd. shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to: any incorrect or inaccurate information on www.kahuna.co.uk; any interruptions to or delays in updating www.kahuna.co.uk; the infringement by any person of any Intellectual Property Rights of any third party caused by their use of www.kahuna.co.uk or any product purchased through www.kahuna.co.uk; any loss or damage resulting from your use or the inability to use the www.kahuna.co.uk web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control; any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong; any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading store.kahuna.co.uk, or from transmissions via emails or attachments received from Peers Hardy UK Ltd. or its licensees and affiliates; the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which www.kahuna.co.uklink and web sites located on or through any External Site nor for any transactions involving External Sites. You should contact the site administrator or webmaster for External Sites if you have any concerns regarding such links, web site or transactions; all representations, warranties, conditions and other terms which but for this notice would have effect.


 


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